Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

facebook reviews
Fantastic service helped me find a car in my budget very helpful and Straight forward experience from start to finish would not hesitate to recommend nick Palmers cars Thanks nick..

I recently bought a car from Nick Palmer and I would highly recommend him. From the start he was so helpful and made the purchase process so easy and hassle free. He explained everything to me in a manner that a lady who has no idea about cars would understand! Go and visit him, he will do his best to help I'm sure!
Fantastic, friendly and professional Business. I definitely recommend it to everyone. The customer service is brilliant, I cannot fault it at all. They are knowledgeable and take away all the stress of purchasing a new car. Nick and his team took their time to interact with me and to ensure that I felt comfortable with everything. Not once did I feel pressured into anything and felt comfortable asking question I was treated like one of them without judgment and without being pressured into anything, which is a brilliant quality to have in a business. As a female driver purchasing a new car on my own, I immediately felt confident and trusted Nick and his team from the very beginning. Finding an trustworthy independent business like Nick Palmer's Cars is rare and having found his business, it definitely reassures me in the purchase of my new car. Unlike corporate car sales, with Nick you are treated as an individual and not a target purchase. I would purchase again from Nick Palmer.

After looking for ages for a new car accompanied with procrastinations around budget and who/where to purchase from I discovered these guys. From finding a car they had just listed and enquiring via email to handing over the money and driving away was made beyond easy. Their integrity and customer service is impeccable making every stage of what should be a stressful process, easy and pleasent. When I walked into the business to look at the car I was handed the keys and left to explore at my own will while given the confidence to ask a plethora of questions if required. At no point was I pressured or made to feel uncomfortable at any point, which is a rarity at car dealerships these days. They made sure the car was perfect for collection day from the Mot and service to ironing out any niggles that I spotted during the test drive. Even without any prompt ordering new paint to touch up the smallest little mark on the pumper. 100% give these guys a go! If I need a new car I will return
We went on Sunday to buy my daughter a car. We were greeted by Richard who from the off was extremely welcoming and friendly. My daughter was interested in the mini Cooper he had. He explained that it had just had a new timing chain and had been sat on the forecourt since lock down. My daughter test drove it and was very keen to have this lovely red mini. We negotiated a fair price and Richard kindly even put some fuel in for her. The after care service has also been immpecible with Richard checking that the road tax has gone through OK along with immediately sorting out a minor Air con problem. This garage offers great used cars at fair prices and the customer service is first class. I would thoroughly recommend this garage and will be back next year when my other daughter is at driving age. Thank you

Really friendly and helpful, not at all 'salesy'. Reasonably priced and reliable car.
From start to finish they were honest and reliable always in contact there to answer any questions I had hand over was great anything I was unsure of they help to explain would recommend to family and friends
Very good experience I was not jumped on or pressured in to buying anything. I was offered refreshments and then a test drive. On my return to the showroom i was offered professional advice about the car.
Helpful sales advice. Gave an excellent price for our car in part exchange. Very professional communication and made time for us to be able to drive and collect the new car after work.
A friendly and professional dealer. I knew once I had been for my test drive I wanted the car but wasn't pushed by the owner to make a decision. The car was collected 2 days later and they even gave him a full service. Would definitely recommend and use again in the future.
I had the pleasure of buying a car from Nick Palmer cars. Top quality service from the moment we drove onto the forecourt. There were two cars we were interested in and we test drove them both. We didn't feel pressured into making a quick decision there and then. We went away and compared the car we were looking at getting with other cars of the same make and model and none could beat the price that it was up for. We put a deposit down and within a few days Nick Palmer cars had the car ready and waiting (having been MOT'd and full service). We part exchanged our car for a good price. When picking up the car, everything was already sorted and it literally took 10 minutes, a couple of things to sign and I was driving away a very satisfied customer. Would highly recommend and would definitely do business here again. Thank you Nick Palmers cars.
Fantastic service - friendly, helpful, honest and no pressure. Efficient sales process, great quality car and brilliant customer service. Cannot recommend highly enough!
Names substituted for letter as not allowed in review. We spent a summer trying to find and buy a car to suit our growing family's needs. We have tried big dealers and small dealers but none came close to the positive experience we had with Nick Palmer Cars. From the first phone call my wife had with first salesman (R) we were made to feel totally looked after and as if nothing was too much trouble. When looking at the car itself we were put under no pressure (like some places) but could also see other customers being well looked after in the background. To top our experience off we had to try several different car seats up the road at Mothercare and "˜R' came over during his lunch break to assist and ensure all ran smoothly. Best dealership I've dealt with. We will see you in the future and thanks for the cup of tea "˜N'. Josh, Hannah and Evie (buyers)
I found staff at Nick Palmers very helpful, making buying my car a simple and straightforward transaction. Taking my old car as part exchange too.
Brilliant service from here from the moment we arrived. Very friendly and helpful. No pressure sale. Very pleased with my purchase.
From being met on the forecourt to purchasing my car everything was clearly explained with no pressurised sale
I met A representative from NickPalmer cars for the first time who took me out for a test drive . There was no pressure sales and I felt relaxed on the drive. On purchasing the car NickPalmer card kindly picked me up from the local train station which made it easy to collect the car. Any questions I have had since purchasing the car have been answered almost immediately.
Needed a new car and both salesman were extremely helpful informative and with no pressure found me my perfect car have already recommended to friends and family and recommend anybody reading these reviews a very happy experience buying a new car which was immaculate when I picked it up genuine people who care about their customers
Great customer service, with a personal touch and attention to detail when it came to presenting the vehicle, ready for collection. Went far beyond expectations when it came to sorting out the right car, at a really competetive price, ensuring it really was in tip top condition, ready for collection, on time and as promised
Nick Palmer Cars were very helpful, kind & quick, making the whole car buying experience painless Would recommend.
Amazing, very good cars for great prices, very honest and helpful and made sure he had every bit of information about the car with him to help me come to a decision would highly recommend
The best car buying experience I've ever had! Drove down the same day, part ex my old car, got the value I was after then simply drove my new car home. Very friendly and helpful!
Bought my first car here recently so wanted the best experience , very friendly , trustworthy people, took out for a test drive and no problems, would highly recommend for all cars 12 Months MOT.
Very impressed with the approach and care taken to ensure cars are in the best possible condition with any work required completed and a thorough valet completed. Richard and Nick were very helpful, no pressure and a fair trade-in price agreed.
An absolute pleasure to do business with Nick and Richard. I part-exchanged my old car and I can honestly say that they were genuinely interested that I was totally happy with the deal. Nothing was too much trouble. An excellent experience.
Very helpful and trustworthy. I have brought previous cars from this dealer and always been very satisfied.
Nick was very helpful with the purchase of my new Audi TT, I had a set price in mind for my part exchange and although this was probably more than he wanted to pay he agreed to the price to help me finance my new car. All in all a very positive experience from start to finish and such a lovely chap to deal with.If you are looking to purchase a new car i would not hesitate to recommend this garage to you, thanks Nick i love it!
Deborah Finn
Excellent made to feel comfortable so you could ask questions. Gave us a really good deal for my car and left us to look around the car at our leisure. Tea and coffee, wash room, no pressure sale, would recommend them to anyone who is looking for a new car.
Tania El Zoghbi
Both very friendly and professional. My car is in great condition inside and out. MOT was completed on purchase which was great as I now have a full year. Would recommend to anyone looking for a car.
Carly Wedderburn
Following an accident we had to sort a new car quickly and after scouting around we found ourselves at Nick Palmer Cars. Nick was very helpful and when at first we didn't think we were going to find what we were looking for he even offered to ring around to see if he could something down for us! We ended up buying a car from Nick because we found him to be honest and genuine. Great service, thanks Nick
Tariq Nazir
Great set of cars for sale at great prices good customer service 10/10 for me
Graham Thorning
I have been buying cars for 40 years every few years or so. This experience was one of the best. Both Nick and Richard are a pleasure to deal with and totally honest, likeable and sincere. The car a BMW X1 was valeted to a superb standard and was like new inside and out. I have been driving it for almost a week and am thoroughly pleased with it.Totally fault free. There was a fantastic range of cars on the forecourt and when i went to pick up the BMW i just glanced around once more and could have picked another three or four lovely looking cars. Needless to say i recommend you visit Nick Palmer Cars in Torquay or look online at his cars. Be assured you will get a great car and service from them. Highly Recommend.
Farids Atajevs
Excellent service from Nick and Richard , from minute one , they took amazing care of me , and i never had to wait for there response. The car i got was with 1y MOT , and they changed tyres for brand new tyres , If you look for nice car check there website in google "Nick Palmer Cars" . One more time thank you guys , wish you a lot of sellings .
Karl Butler
Excellent buying experience. Very friendly, honest and did not try the hard sell. Was very flexible on when I could collect and the actual purchase took a matter of minutes.
Mike Tozer
I visited the forecourt on Sunday, agreed a deal with Richard and collected my new car later the same week from Nick. The service I received from both was simply excellent. Both were friendly and professional. They gave me a fair price for my trade in and the car I bought received a full service, came with a new MOT and 3 months warranty. A very satisfied customer. Thank you both
Don Gray
Nick is a really nice guy and came across as honest and helpful, didn't try to force a sale just advised us on pros and cons of the vehicle and would recommend him to anyone who would be interested in buying a car.
Andy Blackburn
I bought my Audi TT convertible from Nick in April. The car felt very good and my first impression of the team at Nick Palmer Cars was good. They are Devon locals with a reputation to maintain. The paperwork was well handled and the car handed over as clean and well presented as it could possibly be. A new MOT, short service and new cam belt were offered as part of the deal. As it was some time since I had bought a second hand car, I asked my local garage to check it out. The report was excellent, one minor issue apart. Nick immediately dealt with that, beyond even my exacting expectations. I am very happy with my purchase and delighted to have bought from such a straightforward and knowledgeable dealer. Full marks to them all. Andy
Chris Baiey
his is the second car I have bought from this dealership and find the they way they let you buy the car, rather than push you into a car is the right way to have a very good business, will not hesitate to go Bach to Nlck and Richard again or send any one who ask what are they like. Very Very good to deal with.
Frances Treen
Very helpful and easy process in doing a part ex and purchase recently. Nick Palmer Cars certainly made the whole process very easy and made a point of making sure my new car was in tip top order before it left their premises. Certainly happy to recommend them.
Samantha Farrell
Very good customer service, very attentive, nothing was too much trouble, I wouldn't hesitate to recommend Nick Palmer cars to family & friends and will definitely keep them in mind for future car purchases
Matthew Sutton
Easy purchase from two professional and knowledgeable guys, nothing too much trouble and the car when collected was as promised and immaculately presented. Why buy from a main dealer when smaller independents like this offer personal service, good prices and clean stock.
Julie Connell
Amazing service from start to finish.Nick advised and answered all my queries with up most professionalism. He showed me cars that I wanted to look and took me on several test drives without me feeling pressurised to buy .After looking around the other car showrooms in the area I went back to Nick Palmers not only for best deal but for the customer service he provided. I would highly recommend Nick Palmer Cars to anyone without hesitation.
Sarah South
Richard was really helpful, didn't hassle but was on hand to answer any questions we had. Would definitely recommend.
Jason Mitchell
Great company two nice genuine guys which is hard to find in that business, good price, would highly recommend.
Charlie Penny
Popped along to the hospital not so long ago and drove past one of my dream cars (John Cooper Works) sat in Nicks forecourt, two days later i was driving it home to the iconic whine of the supercharger with the biggest grin on my face. Nick and his team were very helpful and knowledgeable since day one. They had researched the car to the best of the knowledge and have years of experience behind them. The car came with a full MOT and clean and was pretty much spotless, a true genuine car. Since then have had a couple issues with regards to a sump and top struts mounts (wear and tear on a 10 year old car as you would expect). Within days of calling Nick he had sorted both problems and the car is like new. He didn't squabble or argue and nothing was to much trouble. I could not be happier with the service provided by Nick. I have had issues before with cowboy car salesman that know more about cowboy boots than they do about cars, with Nick you won
David Grant
I traded in my now old car for a VW CC which Nick Palmer Cars had advertised on their website. The whole process from start to finish was faultless and by far the easiest experience I have had when buying a car. The guys there are knowledgeable, honest and the communication between customer and seller was excellent. It is evident that they have a wealth of experience within the motor trade and I would happily recommend them to anyone. Thanks for a lovely new car and a faultless, stress free buying process!!
Peter Taverner
Nick was extremely helpful and came across as a genuinely nice guy, I purchased two cars and am very happy with them both. Thanks again.
Elaine Walker
I would thoroughly recommend these guys, helpful, honest and completely professional. Thanks Richard and Nick.
Dave Brown
Highly recommended, great to deal with, very friendly and helpful.
Mel & Dave Brown
Deborah Sethi
Highly recommend, great customer service, very pleased.
Brett and Pandora Worden
Went out of their way to help, fantastic customer service provided.
Gaenyr Wiggle
Excellent customer service - would thoroughly recommend.
Juliet Fortgang
We recently bought a used BMW 3 series from Nick Palmer cars and couldn't be happier with our new car. The service we received throughout the whole process was professional and friendly and we got a good price. In my view a far better buying experience than you would get from most main dealerships. We wouldn't hesitate to recommend buying a car from Nick Palmer cars.
Michelle Jackson
Could not have asked for more, the perfect car, just what I was looking for, and all completed really quickly.
Sally Hearnden
Excellent friendly service with superb after care. Would definitely recommend buying a car from them.
Simon Coburn
Very pleased with my purchase, and the helpful and honest service from Richard.
Neil Whittaker
Nick gives the professionalism of a global brand but personal service of a family run business. Look no further if parting company with your hard earned money!
Matt Robertshaw
I like Nick so much I once gave him a job.
Roger Westlake
I like Nick because he doesn't get sea-sick and he's also a straight up and honest Devonian businessman that I've known for years...
Cary Burwood
I like Nick @ Nick Palmer Cars, he's lovely.
Tracey Gorman
Top guy, really helpful and not your usual car salesman approach. Would definitely recommend him.